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SHIPPING
Most orders (THOSE THAT DO NOT REQUIRE PERSONALIZATION) ship within 3-5 business days from the date your order was placed--additional UPS shipping time varies according to your destination. Should there be a problem with an item that is out of stock we will contact you to discuss timing considerations.
If you need a RUSH delivery, please call us, toll-free at 1-800-455-9965 to discuss shipping arrangements. We can ship 2nd day air or overnight in most cases and to most destinations. There is an additional UPS charge to ship overnight or 2nd day air and we will contact you before we ship any order via this method.
FREE UPS Ground Shipping to lower 48 States (not including Alaska and Hawaii) on orders of $500 or more--DOES NOT INCLUDE CARLSON CRAFT OR BIRCHCRAFT ORDERS.
Shipping charges are listed below:
$ 1 to $ 14.........$ 7.95
$ 15 to $ 24.......$ 8.95
$ 25 to $ 49.......$ 9.95
$ 50 to $ 99.......$10.95
$100 to $124.....$12.50
$125 to $149.....$15.00
$150 to $174.....$17.50
$175 to $199.....$20.00
$200 to $224.....$22.50
$225 to $249.....$25.00
$250 to $274.....$27.50
$275 to $299.....$30.00
$300 to $324.....$32.50
$325 to $349.....$35.00
$350 to $374.....$37.50
$375 to $399.....$40.00
$400 to $424.....$42.50
$425 to $449.....$45.00
$450 to $474.....$47.50
$475 to $499.....$50.00
$500 and up..........FREE
Quoted charges apply only to orders shipped regular Ground via UPS within the lower 48 United States--not including Alaska or Hawaii. We will contact you with additional shipping charges to be incurred for shipment to these states. Also, the quoted charges do not apply to foreign shipments; we will contact you with the applicable shipping rates before charging your credit card.
NOTE: CANADIAN CUSTOMERS WILL BE RESPONSIBLE FOR CANADIAN CUSTOMS AND DUTY FEES AT DELIVERY TIME.
EFAVORS.COM uses UPS Ground for most shipping within the United States. In our experience, UPS provides the best value and reliability for our customers.
RETURNS
You must contact us within 2 days of receiving your order if you have broken or damaged pieces.
We accept returns ONLY IF you notify us within 7 days of having received your order- we will then provide you with a Return Authorization number and you then have an additional 5 days to return the package to us.
PERSONALIZED merchandise my not be returned.
There is a 25% restocking fee for all returns.
All returns must be shipped back in original packaging in same(NEW)condition with your Return Authorization number enclosed. YOu will be refunded the cost of the product ONLY, minus a 25% restocking fee. We will not issue a refund for items damaged during transit for returns.
If you must return your order, please call us at 1.800.455.9965 to obtain a Return Authorization number. We cannot accept any returns without this number.
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