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Home > Shipping and Return Information
Shipping and Return Information
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please contact us at 1-718-788-1245. We look forward to being of service to you. |
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FREQUENTLY ASKED QUESTIONS | |
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HOW ARE MY FAVORS SHIPPED? We use UPS to ship all our favors. eFavors occasionally uses other shipping companies to mail personalized ribbons, tags, favors and gifts. Express delivery to receive your party favors in a rush is available. Please call or e-mail us for additional shipping charge information. Avoid these costly charges by placing your order as soon as possible: we recommend 4 to 5 weeks prior to your event date. Receiving your party favors on time is essential for the celebration of your event or special occasion to be complete. |
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WHAT ARE THE SHIPPING CHARGES? Ground shipping charges, for delivery in the 48 United States, (not including: Alaska, Hawaii and Puerto Rico) are listed below: these shipping charges do not apply for any of Birchcraft and Carlson Craft items.
Additional charges apply: - To orders of heavy favors made of glass and/or ceramic, such as coasters, dishes etc.., due to fuel surcharges. Should additional charges apply to your order, we will contact you prior shipping. - to all international shipments; shipping cost doesn't include any duties, taxes and other fees imposed by your customs authorities and brokerage firm. These fees are due upon delivery time of orders shipped outside the United States. Please contact UPS and/or your Customs Office for an estimate of these fees. For any additional requests you may have about international shipping, please feel free to contact us at sales@eFavors.com |
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We have partnered with Bongo International to service our customers Worldwide! Bongo International provides our customers with their very own US Bongo address. Your order is sent to that address then forwarded to your country's address.
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HOW LONG DOES IT TAKE TO RECEIVE MY FAVORS ORDER? The average processing time for your order is approximately 3 to 5 business days. Personalized favors and gifts take more time, depending of the personalization requirements. Shipping time varies depending on your location. Please check this UPS map to get ground delivery time information from our warehouse: UPS Ground Transit Time Map For all your RUSH orders, please contact us at 1-718-788-1245 so that we can expedite it right away. We strongly suggest you order early to ensure you receive your party favors on time. |
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DO YOU ACCEPT RETURNS? eFavors accepts returns of undamaged items, providing written notification to sales@eFavors.com within 48 hours of receipt. A 25% restocking fee applies to all returned items. Personalized favors may not be returned. Should favors be received damaged, please contact us for information concerning a return and exchange providing written notification to sales@eFavors.com within 48 hours of receipt. Returns will not be accepted without prior authorization. All returns must be shipped in original packaging. | |
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Phone: 1-718-788-1245 Monday to Friday: 10:00am to 7:00pm EST Email: sales@eFavors.com | |
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Thank you so very much for all of your help and patience. It was a pleasure doing business with you. Just wanted you to know that E-favors came through for me 7 years ago when my oldest daughter had her Sweet 16. The favors were beautiful and the service the company provided was excellent. This is why I came back to E-favors and you did not disappoint. Many thanks and blessings,
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